Gambling is entertainment — and jomain99 is committed to keeping it that way. This page explains the tools, limits, and support options available to every Malaysian player on our platform.
At jomain99, responsible gambling is not a policy document filed away in a compliance folder — it is an active, ongoing commitment that influences how we build our platform, how we train our support team, and how we engage with players across Malaysia.
We recognise that for the overwhelming majority of our players, gambling is a recreational activity — a way to enjoy a Liga Super Malaysia match with a little extra stake on the line, or to unwind with a few rounds of live baccarat after a long day in Kuala Lumpur or Penang. That's exactly what we're here for.
At the same time, we know that for a small number of people, gambling can become a problem. When that happens, we want jomain99 to be part of the solution — not a barrier to getting help. Every tool on this page is available to every registered player, right now, from your account settings, at no cost and with no waiting period.
Important: If you feel your gambling is no longer within your control, please use our self-exclusion tool immediately or contact our support team at [email protected]. Help is available 24/7.
Every tool below is available to all registered jomain99 players at no cost. Access them directly from your Account Settings — no need to contact support, no waiting period for limits to take effect.
Set a maximum amount you can deposit per day, per week, or per month. Limits take effect immediately when you reduce them. Increases require a 24-hour cooling-off period to protect you from impulsive decisions.
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your loss limit is reached, jomain99 will prevent further betting for the remainder of that period — no exceptions, no overrides.
Set a maximum session duration — from 30 minutes to several hours. When the timer expires, jomain99 will log you out automatically. This is particularly useful for players who lose track of time during late-night EPL matches or extended slots sessions.
At intervals you choose — every 15, 30, or 60 minutes — a pop-up will appear showing you how long you have been playing and your net result for the session. This gentle pause encourages you to reflect and decide consciously whether to continue.
If you need a short break without fully excluding yourself, a cool-off period suspends betting access for 24 hours, 48 hours, 7 days, or 30 days. Your account remains open for other functions but all gambling features are locked for the duration.
The most powerful tool we offer. Self-exclusion immediately and permanently suspends your access to jomain99's gambling features for periods of 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion cannot be reversed during the elected period under any circumstances.
Access the Platform from your desktop browser or mobile device. All responsible gambling tools are available on both.
Click your username or avatar in the top-right corner, then select "Account Settings" from the dropdown menu.
You will find a dedicated "Responsible Gambling" section listing all available tools — deposit limits, loss limits, session limits, reality checks, cool-off, and self-exclusion.
Select the tool you want, enter your preferred settings, and confirm. Restrictions take effect immediately. If you need assistance at any step, our support team is available 24/7 via live chat.
Need help right now?
If you are struggling and need immediate assistance activating a self-exclusion or deposit limit, contact our support team directly. We will set it up for you within minutes.
[email protected]
Available 24/7 via live chat
All accounts are subject to mandatory KYC age verification. Accounts found to belong to persons under 21 are closed immediately and all balances are forfeited.
jomain99 enforces a strict minimum age of 21 years for all registered players. This is not merely a terms-and-conditions clause — it is actively enforced through our KYC verification process, which every account must complete before withdrawal access is granted.
Age verification requires a copy of a valid Malaysian MyKad, Driver's Licence, or Passport. These documents are checked to confirm identity and confirm the player is at least 21 years of age. Where verification fails or where documents cannot be confirmed, the account is suspended pending further review.
If you suspect that a person under the age of 21 has registered an account on jomain99 — including a child or younger family member — please contact our support team immediately at [email protected]. We treat every such report as a priority and act promptly.
Parental Controls: If you share a household or device with younger family members, we strongly recommend enabling parental control software on shared devices. Tools such as these provide an additional layer of protection beyond jomain99's own age verification process.
Problem gambling can develop gradually and is often not immediately obvious — even to the person affected. Being able to recognise the warning signs early makes it far easier to address before gambling causes serious harm.
You gamble to escape stress, anxiety, or personal problems rather than for entertainment.
You chase losses — placing more bets to try to recover money you have already lost.
You spend more money on gambling than you originally planned, and find it difficult to stop once you start.
You borrow money from family, friends, or financial institutions to fund your gambling.
You feel irritable, restless, or anxious when you are not gambling, or when you attempt to reduce your gambling.
You hide your gambling from family, friends, or your partner — lying about how much time or money you spend.
Gambling is affecting your work, studies, relationships, or financial situation in a negative way.
You have tried to cut down or stop gambling before but have been unable to do so.
If you ticked two or more of the above: This may indicate that your gambling is becoming a problem. We strongly encourage you to use jomain99's self-exclusion or cool-off tools, or to reach out to one of the support organisations listed on this page. You are not alone, and help is available.
Every game on jomain99 — from slots to live baccarat to sports betting — involves risk. The house edge means that over time, the platform retains a percentage of all wagers. Gambling should never be relied upon as a source of income or as a way to resolve financial problems. Never bet more than you can comfortably afford to lose.
If gambling has become a problem for you or someone you care about, the following organisations offer free, confidential support. jomain99 encourages all players who need help to reach out without hesitation.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Available 24 hours a day for counselling and referral support. Call 15999 from any Malaysian number.
A leading international organisation providing information, advice, and support for anyone affected by problem gambling. GamCare offers online forums, chat support, and counsellor-led resources. Widely accessible to Malaysian players seeking English-language support.
An emotional support service for those in distress or crisis, operating in Kuala Lumpur. Befrienders KL provides confidential, non-judgmental listening support by phone and in person. Their services extend to those experiencing gambling-related distress.
Our own support team is trained to assist players who need to activate responsible gambling tools or seek guidance. Contact us via live chat or at [email protected] — available 24/7, every day of the year including Malaysian public holidays.
Reaching out is a sign of strength, not weakness. Hundreds of thousands of people in Malaysia and around the world have sought help for gambling-related problems and gone on to live healthier, more fulfilling lives. The first step is always the hardest — but it is also the most important. jomain99 supports every player who takes it.
Self-exclusion is the strongest account protection tool available on jomain99. When activated, it immediately suspends all gambling access on your account — including casino games, live dealer tables, slots, and sports betting. It cannot be bypassed or reversed during the elected period.
Self-exclusion periods available on jomain99:
Commitment is binding: jomain99 will not reinstate gambling access before the end of a self-exclusion period under any circumstances, regardless of the reason given. This is by design — it is one of the most important features of self-exclusion as a harm-reduction tool.
Casino games, live dealer, slots, sports betting, and in-play markets are all locked immediately. You cannot place any bets during the exclusion period.
You will be removed from all marketing lists immediately. jomain99 will not send you promotional emails, bonus offers, or any communications that may encourage gambling during your exclusion.
Any remaining real money balance in your account can still be withdrawn during the self-exclusion period via your registered Malaysian payment method (DuitNow, FPX, Touch 'n Go eWallet, etc.).
Our support team remains available to assist with account queries, withdrawal questions, and referrals to external support organisations throughout your exclusion period.
Gambling should be enjoyable. If it stops being fun, jomain99's tools and support team are here to help you take a break, set limits, or step away entirely — safely and without judgment. For adults aged 21 and above only.